new horizons




We empower the world to succeed through learning.




Dr. Jay Pugh

Center for Leadership & Professional Development Facilitator,
New Horizons Central


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“The most influential education should be experienced in the mind, heart, and soul. It allows for people to connect on levels where they never thought possible.”


Dr. Jay Pugh is a best-selling author and an award-winning Program Manager and Facilitator for our Center for Leadership & Development program. 

With a Ph.D. in Instructional Management and Leadership from Robert Morris University, Dr. Pugh has nearly 14 years of teaching, training, and leadership experience. Jay has a wealth of knowledge with conducting synchronous and asynchronous trainings and developing course materials for both live and online training sessions. 

He has been a training manager and an instructional coach for the last 5 years, developing teachers and trainers to be successful in their endeavors. In his personal time, Jay loves spending time with his wife, April, and their four daughters – Ashlee, Emmalyn, Maisie, and Tonnie. 

He is a beer connoisseur and is also an avid Pittsburgh sports fan!



Student Testimonials

    Jay has the ability to hold your attention. I tend to get bored / easily sidetracked with lectures but this was not the case with this class. I cannot fully attribute this to the desire to learn these skills. Jason has a great engaging personality and he is good at making everyone feel comfortable. I look forward to taking another one of his classes. Thank you! 

Developing Successful Interpersonal Skills


    Mr. Pugh had engaged the class. He wanted us to hear what we had to say and asked those questions to where I had to think about how I do my business writing. I have been in this type of class before and I can honestly say I got more with Mr. Pugh then I ever did in my past. Love his teaching style."

Business Writing


    Jay was one of the best instructors I've had in all of my different training throughout my career. Very knowledgeable, energetic, and passionate.

Extending Your Sphere of Influence


    This is one of the best workshops and classes I have attended in my 18 years with Bridgestone. Thank you very much for the information and teachings. Dr. Jay is an incredible teacher.

Thinking with Critical Insight


  • Pugh, J. J. (2016). An explanatory case study on pre-service teachers’ knowledge, perceptions, and preparation of classroom management in secondary suburban, white dominant and urban, African American practicums (Unpublished doctoral dissertation). Robert Morris University, Moon Township, Pennsylvania. Successfully defended on January 28, 2016.

  • Pugh, J. J. (2016). “Different shouldn’t mean disadvantaged”: Exploring the needs and successful approaches of urban, African American dominant schools. e-Proceeding of the 4th Global Summit on Education GSE 2016 (pp. 16-20). Kuala Lampur, Malaysia (e-ISBN 978-967-0792-07-1).

  • Pugh, J. J. (2015). Social media and education: A position on web 2.0 and networking sites in the classroom. In D. Slykhuis & G. Marks (Eds.), Proceedings of Society for Information Technology & Teacher Education International Conference 2015 (pp. 2527-2540). Chesapeake, VA: Association for the Advancement of Computing in Education (AACE).


Certifications & Specialties

  • Microsoft Certified Master Publications in Teacher Education with a specialized dissertation in Classroom Management Studies

Professional Associations

  • National Management Association, Society for Instructional Technology and Teacher Education, Starting ATD (Association for Talent Development)

Professional Experience

  • Internal Contact for All Staff Development, New Hire and Onboarding Staff Training, Business Leadership, Management, and Coaching Seminars for Companies, External Onsite and Conference Room Software Training, External Synchronous Software Training, External Asynchronous Webinars & Online Help File Development, Learning Materials and Curricula for Clients and Internal Employees


  • Robert Morris University – Doctor of Philosophy (Instructional Management and Leadership) 
  • East Carolina University – Master of Arts in Education (Secondary Education) 
  • Seton Hill University – Bachelor of Arts (English Literature) and Certification in Secondary English Education

Clients Serviced

  • Fortune 500 Companies (Alcoa, U.S. Steel, PNC Financial, Dick’s Sporting Goods, Kraft-Heinz Company, Home Depot) to small business owners across the U.S. and Canada 
  • Also worked with internal staff, including instructors, student-teachers, technical support technicians, account executives, and general managers)

Related Courses


CLD Corner: Being Your Own Hype-Person

Folks, I am going to share something with you that I normally do not share. Even after nearly a decade and a half of teaching, training, and leading, I still get nervous on new encounters. Crazy right?

The fact is this: It happens to the best of us.

How do we get past it? The best trick I have ever learned is to Be Your Own Hype-Person 

This revolves around having positive self- talk and finding the strengths in the way you deliver. It seems simple, but when fear comes our way, we begin to protect ourselves and find any negative out there. Positive self-talk allows you to be assertive with the person who needs it the most in those tough situations: You.


How do I create positive self-talk? 


If being your own Hype-Person is new to you, think about the excellent attributes that make you strong, such as: I am an engaging person. I know my content inside and out. People look to me for advice and I always come through. I am a great listener and a quick learner. I am extremely passionate about what I do, and it carries to other people I am worthwhile because I breathe and feel; I am self-aware The trick is that it must apply to you. This requires you to find at least five positive attributes about yourself that you can go to, even in the toughest moments.


Give Yourself the "SPARK" You Need


To start focusing on being a better Hype-Person, use the acronym SPARK to create meaningful ideas about yourself. SPARK stands for. Speak - In the present tense; who are you now that makes you incredible? Prompt - New ideas. Seek the things about yourself that no one knows makes you great. Act - As if give yourself permission to be powerful; now is NOT the time to be humble. Remain - Positively personal; self-talk must relate to you and you only Keep - Sentences short, simple, and defined; no fluff needed.

For example: You are powerful because you prepare amazingly, you are an incredibly engaging person, and you know how to speak life into what you do.

Now it’s your turn! Time to be your own Hype-Person and see how you feel afterward! Power comes through positive talk!



How to use PAT: Purpose, Audience and Tone in your Business Communications




CLD Corner: The Four Levels of Conversation

With a Ph.D. in Instructional Management and Leadership from Robert Morris University, Dr. Jason Pugh re-joined the New Horizons team with over 12 years of teaching, training, and educational development experience. 

Jason has a wealth of knowledge with conducting synchronous and asynchronous trainings and developing course materials for both live and online training sessions. He has been a training manager and an instructional coach for the last 3 ½ years, developing teachers and trainers to be successful in their endeavors. 




CLD Corner: Developing a Better Online Presence

With the recent transitions in shifting to a more virtual work environment, it is imperative to show that you have as strong of an online presence as you do a face-to-face presence. All too often, we run into issues with our “home office setup,” and we need to better understand what signals we are providing the people we are conversing with.

Some of these aspects come down to virtual setup, including better lighting, background presentation, physical presentation, and positioning on camera. Other times, it focuses around better etiquette with punctuality, presentation, delivery, usage of the online platform, tone, clarity, and the ability to still captivate an audience. Allow me to provide some tips and tricks to better set you up for success!



Providing a strong virtual setup shows others that you have taken the time and effort to present yourself in a positive light. Unfortunately, in today’s business, judgments and impressions can be made in the first 10-30 seconds.

Here are some quick tips to help you win the first impression:

  • Put a small lamp in the back left or right corner of your office desk. This will provide maximum lighting without glare or over-lighting. Avoid close fluorescents if possible.
  • Ensure you have a neutral wall or a simple design in your background. Some companies provide a logo, but if not, do not show any personal items in the view of the camera.
  • Ensure you dress professionally when on camera. Do not loosen up your dress simply because you are at home.
  • When positioning yourself, place a mark at the center of the object behind you and ensure your body is positioned in that area during a presentation. Avoid slouching or moving off position.



Etiquette and Delivery are equally as important because this is about the judgment of the content you are delivering:

  • Always be a few minutes early for the meeting. If you are on time, you are late!
  • Ensure you know the technology being used and that you can share your video, microphone, and screen appropriately. Do not have any random websites open if you are presenting.
  • Master the five points of tone: Pace, Rhythm, Emphasis, Volume, and Clarity. Practice your presentation before getting on camera.
  • When speaking to your audience, pretend that they are directly in front of you. Ask them questions, engage individual people, bring in some light humor, and most importantly, smile!