Blog of Tips, Tricks & Resources from New Horizons Central

Becoming Mickey Mouse

Achieve extraordinary customer service and leverage your capabilities.

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For most businesses, customer service is the difference between success and failure in the marketplace.  With that in mind, Jim Lifter has put together some thoughts that will help you achieve extraordinary customer service and leverage your capabilities.

CLD Corner: The Four Levels of Conversation

CLD Corner with Dr. Jason Pugh

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With a Ph.D. in Instructional Management and Leadership from Robert Morris University, Dr. Jason Pugh re-joined the New Horizons team with over 12 years of teaching, training, and educational development experience. 

Jason has a wealth of knowledge with conducting synchronous and asynchronous trainings and developing course materials for both live and online training sessions. He has been a training manager and an instructional coach for the last 3 ½ years, developing teachers and trainers to be successful in their endeavors. 

Ever feel stressed at the beginning of class? Worry that you’re not going to remember all the material?

Focus and participation are essential if you want to make the most of your learning.

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How do you focus and participate when you have so many other things – work, family, reimagining the last season of Game of Thrones – on your mind? Let yourself have fun! Fun is stronger than fear...


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